Common Questions

Q: Is it safe to buy from Round1 Games?

A: Yes, the Round1 is a store specializing in game keys and digital cards, active since 2021 and committed to transparency and quality. Our new platform was developed with advanced protection features, ensuring secure transactions so that you have a smooth and satisfactory experience.

Q: Are the games and credits original?

A: We exclusively deal with Keys of utmost authenticity acquired directly from official stores; a portion of the value you pay goes to the publishers.

Q: How will I receive my orders?

A: Purchases made on our Store are all delivered digitally through codes, they're not printed or physically sent. You'll receive a Digital Key to activate in your own account along with a redemption tutorial in the E-mail registered on our website. You can also receive it by WhatsApp by sending the order number to 55 77 988626726.

Q: What is a Digital Key?

A: A Digital Key, also referred to as Code or Pin, is a sequence of numbers and letters commonly used to redeem or install a specific "software". It's a digital edition of the product (games, gift cards, etc.).

Q: What is Regional Blocking?

A: Digital Keys are region-locked and can only be activated on accounts in the same country as the code. Before finalizing an order, as a precaution, check if you have an account compatible with the region indicated in the Key. Our Store does not offer refunds for incorrect purchases.

Q: Can I play games from another country?

A: Yes, there is no restriction on playing/using content from other countries or changing territories. However, it is important to consult the terms on each platform, but generally activation requires an account with the same Key location ( and same currency for credits ) and occasionally a VPN, except for Nintendo Switch. If you have any questions, please contact us using the means available.

Q: How does the Nintendo Switch work?

A: The Nintendo Switch is not blocked from activating games from different regions according on the platform itself. However, expansions must belong to the same region as the game to work, and credits must belong to the same country as the eShop account.

Q: Can I share the code with someone?

A: No, it's not possible. Each code can only be used in one account and should be discarted after redemption.

Q: When will I receive my orders?

A: The average delivery time is 10 minutes, but this timeframe depends on the selected payment method. Generally, it ranges between 5 and 60 minutes during our business hours, and it could be the next day if confirmed after 10:00 PM, and 1 to 2 business days for Boletos.

Q: What are my payment options?

A: Currently, we offer the following payment methods:            , the process is automatic and 100% secure, protected by SSL encryption. We also accept direct payments to our account by PIX; simply get in touch with us through one of our support channels.

Q: What is the cost of shipping?

A: Shipping is free; all orders are delivered at no cost, considering the total value of the purchase during the checkout process.

Q: Do I need to create an account on the Website to purchase?

A: It's recommended that all users create accounts. Your account will be created as you progress through the purchasing process; it's not a separate step. After creating your account, you can easily check order details, status, and make future purchases with us.

Q: Why do I need to provide my ZIP code?

A: We only need the ZIP code to keep user information updated.

Q: What should I do if I encounter a problem?

A: Any question, delay, or issue you experience should be reported through one of our support channels. Our team will be available to assist, and if any issues are verified, we'll send a new activation key. If you wish to cancel the purchase, simply provide the name, order number, and reason for cancellation. After delivery, our Exchange and Return policy applies.

Q: What is the deadline for requesting a cancellation?

A: The user has a window of up to 7 (seven) days from the date of purchase to request cancellation and a refund of the amount.