These Terms and Conditions apply to the services provided by Round1 Store and aim to regulate the conditions of use.
1. ABOUT ROUND1 GAMES WEBSITE
1.1. The services offered consist of facilitating the purchase of Goods or Services by Users. The purchase can be made through the Website or one of our provided contacts.
1.2. To complete the purchase of products or payments, the User must be duly registered with Round1 Store and must bear all charges arising from this transaction.
1.3. The Store reserves the right to charge the User fees or taxes related to the purchase of Goods or Services, as well as processing fees or others. The User acknowledges and accepts these amounts, which become an integral part of these Terms and Conditions of Use.
2. ACCEPTANCE OF TERMS AND CONDITIONS
2.1. The use of the Website implies the highest understanding, acceptance, and automatic linkage of Users to the Terms and Conditions of Use. By using any of the offered Services, the User agrees to respect and follow all guidelines set forth here. These T&Cs may undergo periodic changes, either for legal or strategic reasons.
2.2. Users must be at least 18 (eighteen) years old or, if minors, be authorized by their guardians and must register on the Website, providing valid and truthful data necessary for the completion and execution of the registration and services.
2.3. It is not our responsibility to verify the age information provided by the User when registering. Such obligation lies with the legal representatives.
2.4. Legal representatives will be responsible for any illegal acts committed by minors when using the Website.
3. ACQUISITION OF SERVICES
I - Payment of goods or services
3.1. The payment methods made available to Users will depend on the analysis of the purchase history, as well as any additional data that may be necessary. Payments by card are subject to User Verification on the first purchase, if the amount is significantly high and/or there is any discrepancy in the data. In such cases, the User may be asked to send relevant payment information for Email or WhatsApp.
3.1.1. User verification aims to protect our Customers and ensure the integrity of transactions, making our Platform even safer. We guarantee complete confidentiality and the duty not to disclose data to third parties. If the User chooses not to confirm the information, they may choose another payment method or, if preferred, cancel the purchase with a refund without losses.
3.2. For each of the available payment methods, the User will be informed of any eventual service fees and/or taxes charged due to the chosen payment method.
3.2.1. The User is solely responsible for checking all data before confirming the purchase, including, but not limited to: the total amount to be paid for the purchased Good or Service, including any taxes and service fees from the payment method.
3.3. At the end of the order, we will send a confirmation email to the User with the transaction details.
II - Delivery of goods or services
3.4. The purchases made on our Store are all digitally delivered by card codes and original games, not being printed or physically sent. The User will receive a Key / Pin to activate in their own account, along with a tutorial for redemption and installation in the Email registered on our Website. You can also receive it by WhatsApp by sending the order number to 55 77 98862-6726.
3.5. Our customer service is available from Monday to Friday, from 09:00 AM to 10:00 PM, and Saturdays, Sundays, and holidays from 10:00 AM to 4:00 PM.
3.5.1. In general, 98% of orders are delivered within 10 minutes after confirmation and data verification with possible variations, either shorter or longer, you will be notified of the confirmation in the E-mail. At any time, you can access your account to check the current status of your order.
III - Exchanges and Returns
3.6. Digital Keys: Digital Keys are for single use, non-transferable and cannot be cancelled, and may only be returned in cases of code problems. Before finalizing a purchase, please review all information about your order.
3.6.1. Cancellation and Refund: If the User wishes to cancel an order, they have up to 7 (seven) days from the date of purchase to request the cancellation and refund of the amount, providing the name, order number, and reason. To request exchanges, cancellations, and return, please send an email to [email protected] or contact us in WhatsApp at 55 77 988626726.
3.6.2. Exchange or Return: If you encounter an issue with the code, please contact us providing the following information:
3.7. The refund described above is limited to the value of the Goods or Services, and it does not include: (i) the service fee charged by the chosen payment method; and (ii) taxes incurred on the transaction.
3.8. The reimbursement of amounts to the User will occur after the cancellation request and will be refunded through: (i) a credit card chargeback; or (ii) a deposit into the same account provided by the User, within 15 (fifteen) days in cases of purchases made through any payment method other than credit card. The credit card chargeback will follow the rules and timelines of each card operator/bank issuer.
3.8.1. Return requests due to regret will undergo validation, within a period of up to 30 days. A full refund of fees applied may not be granted, except in cases where the order has not been shipped.
4. ACCESS, INTERRUPTION, SUSPENSION, OR CANCELLATION OF ACCOUNT
4.1. After the User's registration is completed, an account will be created for them on the Round1 Games Website, granting access to their respective control panel accessible through login and password.
4.2. The User commits to providing true, accurate, and complete information about themselves for registration.
4.3. The User agrees not to disclose their login and password to third parties, taking full responsibility for any misuse or unauthorized use of their account.
4.4. In case of loss, theft, or misplacement of the password, or if there are any technical issues using it, the User must immediately notify our support.
4.5. We may deactivate, block, or otherwise terminate the User's access to the Services, without prejudice to any legal measures, if: (i) any legal violation and/or the provisions of these T&Cs are identified; (ii) acts of fraud are identified through the use of the Website, whether directly or indirectly; and (iii) if the User causes any direct or indirect harm to the Store or third parties.
4.6. In case of account cancellation for the reasons stated in item 4.5 above, the User will not be entitled to refunds.
4.7. In the event of termination of the use of the Services for any reason, we may keep the data and transaction history of the Users archived indefinitely or until all eventual ancillary obligations are met.
5. RESPONSIBILITIES
5.1. Each of the Goods or Services listed on our Store has its own code of conduct and internal rules dictated by the respective Companies. If the User does not comply with these policies and rules, they may face penalties such as losing their account or having it blocked. For any inquiries regarding the Goods or Services, the User should contact the responsible parties.
5.1.1. The Store will not be liable for any indirect, incidental, special, punitive, exemplary, or consequential damages, including, but not limited to, lost profits, business interruption, information loss, or any other damage caused to the User in relation to the Goods or Services referred to in item 5.1 above.
5.2. We are responsible only for the products purchased through our Website. In no way will the Store be responsible for Goods or Services acquired by any other individuals or entities or through unrelated websites that have no connection to us.
5.3. The User is responsible for obtaining all information related to the order, including the total amount of purchases of goods or services and the taxes and service fees from the chosen payment method at the time of the transaction.
5.4. The User acknowledges that the Internet is not a completely secure medium. To mitigate risks, we have technical resources based on the best market standards aimed at avoiding or mitigating risks and/or frauds. However, we are not responsible under any circumstances for damages of any kind, including but not limited to those resulting from fraud, disclosure of information to third parties, or loss of data, directly or indirectly resulting from the use of the Website.
5.5. We will strive to ensure the best use of the Website and will make all necessary repairs to minimize the impact on the completion of transactions. However, we do not guarantee that the use of the Website will be uninterrupted or error-free, and we are not responsible for the inability to carry out transactions or accessibility during periods of unavailability or electrical failures and high volume of requests.
6. PRIVACY AND DATA DISCLOSURE
6.1. The User has the option to accept or refuse the use of cookies on their computer, regardless of registration on the Website, by configuring their browser as desired.
6.2. The Store may use third-party companies for credit card processing and/or online payment management, as well as companies to monitor Website traffic, which, in some cases, may store and collect information and data from the User.
6.3. The use of the Site implies the User's consent to the collection, storage, and use of provided personal information and its updates, traffic data, among others.
6.4. The Site may occasionally contain links to third-party websites, but we are not responsible for the content or security of user information when accessing third-party sites. Such sites may have their own privacy policies regarding the storage and conservation of personal information, completely unrelated to Round1 Games Store.
6.5. We may use the information and/or data provided and/or collected by the user for the following purposes:
7. INTELLECTUAL PROPERTY
7.1. The elements found on the Site are subject to intellectual property rights in accordance with Brazilian laws and international treaties and conventions of which Brazil is a signatory. These elements include, but are not limited to: texts, software, scripts, graphics, photos, interactive features, trademarks, service marks, logos, etc.
7.2. Users are aware and agree that the use, redistribution, commercialization, and/or reproduction of content or part of the content made available on the Site must comply with the provisions of Brazilian Copyright laws. Failure to do so may result in unauthorized use and/or infringement of third-party intellectual property rights.
8. FINAL CONSIDERATIONS
8.1. The inability or mere leniency in not enforcing any provisions of these T&Cs does not constitute a waiver of rights, and compliance may be required at any time.
8.2. If any provision of these T&Cs is deemed unenforceable or invalid, such provision shall be independently invalidated and shall not affect the remaining provisions.
8.3. Any User or third party with questions or feeling aggrieved regarding the Services may contact us for email at [email protected]
8.4. These Terms and Conditions and the relationship between Round1 Games and the User shall be governed by the laws of the Federative Republic of Brazil. The parties elect the jurisdiction of the Court of Itapetinga-Ba, as the sole competent authority to settle any disputes and/or claims that may arise involving the Parties concerning the Services.
